Stella Hair and Skin Clinic (referred to as “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your data is handled securely and in accordance with applicable laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (phone number, email address), date of birth, gender, and any other personal details provided during consultation or treatment registration.
- Health Information: Medical history, treatment records, diagnostic results, and other health-related data required for providing healthcare services.
- Payment Information: Billing details, payment method, and transaction history for services availed.
- Digital Information: IP address, browser type, and other digital identifiers collected when you visit our website or interact with us online.
2. How We Use Your Information
We use your information for the following purposes:
- To provide medical consultations, treatments, and related services.
- To create and manage your medical records.
- To communicate with you about appointments, follow-ups, and promotional offers.
- To process payments and maintain transaction history.
- For internal research, analytics, and service improvement.
- To comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following scenarios:
- With Healthcare Professionals: To ensure you receive appropriate care and treatment.
- With Service Providers: Third-party service providers who assist us in providing services such as payment processing or technical support.
- For Legal Reasons: If required by law, to protect the rights of the clinic, or to comply with a court order or government request.
4. Data Security
We implement robust security measures, including encryption and access controls, to protect your personal and health information from unauthorized access, disclosure, or misuse. Despite these measures, no method of data transmission or storage is completely secure. We therefore cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website and to collect information about how you interact with us. You can choose to disable cookies in your browser settings, though this may affect the functionality of our site.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal information, subject to legal and contractual limitations.
- Withdraw consent for processing your information, where applicable.
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
7. Retention of Information
We retain your personal and health information for as long as necessary to provide services, fulfill the purposes outlined in this policy, and comply with legal and regulatory requirements.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this page periodically for any changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at:
Stella Hair and Skin Clinic
Address: [Insert Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]