Introduction
Welcome to Stella Hair and Skin Clinic (A Unit of Namami Wellness) (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”) and use our services.
By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information
- Contact details: Name, email address, phone number, postal address.
- Medical details (if applicable): Information related to your hair or skin concerns, medical history, or treatment preferences.
- Billing details: Payment method, billing address, or transaction details (handled securely via third-party payment gateways).
- Non-Personal Information
- Usage data: IP address, browser type, operating system, pages visited, time and date of visit, and other analytical data.
- Cookies and tracking: We use cookies or similar technologies to improve user experience and analyze website traffic.
- 3. How We Use Your Information
- We may use the information we collect for various purposes, including to:
- Provide and Maintain Services
- Schedule appointments, process payments, and offer personalized treatment plans.
- Improve User Experience
- Analyze website traffic, track user behavior, and customize content to enhance the Site’s functionality and usability.
- Marketing and Communications
- Send newsletters, promotional materials, or updates about new services, events, or offers.
- Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
- Legal and Regulatory Compliance
4. Cookies and Other Tracking Technologies
- We use cookies (small text files placed on your device) to collect information about your browsing activities.
- Types of cookies: Session cookies (expire when you close your browser), persistent cookies (remain on your device until deleted).
- How to manage cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.
5. Sharing and Disclosure of Your Information
We do not sell or rent your personal information. However, we may share your information in the following situations:
- Service Providers and Partners
- Third-party vendors who perform services on our behalf (e.g., payment processing, website hosting, analytics, email services). These providers are obligated to protect your information and may only use it for the services they perform.
- Legal Compliance
- If required by law or to respond to valid legal requests (e.g., court orders, subpoenas).
- Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. These include:
- Encryption: We use SSL (Secure Socket Layer) technology to protect data during transmission.
- Access Controls: Only authorized staff can access personal data on a need-to-know basis.
- Regular Audits: We periodically review our data collection, storage, and processing practices.
However, please note that no security measure is 100% foolproof, and we cannot guarantee absolute data security.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have unintentionally collected such information, please contact us immediately.
10. Your Rights and Choices
Depending on the laws in your region, you may have the right to:
- Access or Correct Your Data: Request to view or edit the personal information we hold about you.
- Delete Your Data: Ask us to delete your personal information, subject to certain legal exceptions.
- Withdraw Consent: Opt out of marketing communications or revoke any previously given consent.
- File a Complaint: Lodge a complaint with a relevant data protection authority if you believe your rights have been infringed.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on this page. We encourage you to review this page periodically for the latest information on our privacy practices.
12. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or your personal information, please contact us at:
Address: Plot No. 03, 1st Floor, Gopabandhu Square, Unit-8, Bhubaneswar, Odisha
Phone Number: +91 95834 55667